FAQs
General Questions
How can I contact customer support?
You can reach us via email, phone, or WhatsApp. Our customer support team is available Monday–Saturday, 11 AM–5 PM.
Do you offer gift wrapping?
Yes! You can select gift wrapping during checkout for a small additional fee.
Can I cancel my order after placing it?
Orders can be canceled within 24 hours of placement before shipping. Contact Customer Support immediately to cancel your order.
Do you offer promotions or discount codes?
Yes, we regularly provide discounts, seasonal sales, and special offers. Follow us on our social media handles for updates and the latest deals.
Shipping & Delivery
Do you ship internationally?
Currently, we deliver only within Pakistan. Delivery charges and estimated delivery times vary depending on your location and are calculated at checkout. International shipping will be available soon.
How long will it take to receive my order?
Domestic shipping usually takes 2–5 business days. International shipping may take 7–21 business days, depending on customs and local delivery services.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment in real-time.
Click Here To Track Your Order: Order Tracker
Do you offer free shipping?
Yes, we provide free standard shipping on all domestic orders above a certain amount (check our shipping policy page for details).
Returns, Refunds & Exchanges
What is your return policy?
We offer 14-day hassle-free returns on unworn, undamaged watches. Watches must be returned with all original packaging and accessories.
How do I return a watch?
Contact our Customer Support team with your order number and reason for return. We will guide you through the return process and provide a prepaid return label if applicable.
How long does it take to process a refund?
Once we receive the returned product and verify its condition, refunds are usually processed within 5–7 business days to your original payment method or store credit.
Can I exchange my watch for a different model?
Yes, exchanges are possible. Please contact Customer Support to check the availability of the desired model and complete the exchange process according to the exchange policy.
Payments & Security
Is it safe to use my credit card on your website?
Absolutely. Our website uses secure SSL encryption, ensuring all your payment information is safe and protected.
Can I pay on delivery (COD)?
Cash on delivery is available, but you have to pay the delivery charges in advance on Easypaisa, Jazzcash, or Bank transfer.
Contact Us
Still have questions? We're happy to help! Please contact us at nasasilifestyle@gmail.com, WhatsApp +92 333 7835582 and we will get back to you within 24 hours.