At Nasasi Lifestyle, customer satisfaction is important to us. We carefully inspect and pack every order to ensure it reaches you in perfect condition. Please read our Return and Refund Policy carefully before placing an order.

 

Returns Eligibility

Returns are accepted only under the following conditions:

• The product received is damaged, defective, or incorrect

• The issue is reported within 24 hours of delivery

• The product is unused, unworn, and in its original packaging with all tags, box, warranty cards, and accessories intact

Any claim reported after 24 hours of delivery will not be entertained.

 

Non-Returnable Items

The following items are not eligible for return or refund:

• Change of mind or personal preference

• Slight color variations due to lighting or screen resolution

• Used, worn, or altered watches

• Products without original packaging or missing accessories

• Orders placed with incorrect information provided by the customer

 

Return Process

To initiate a return request:

1. Contact our support team within 24 hours of receiving your order

2. Share clear images or a video showing the issue

3. Our team will review the claim and guide you through the next steps if approved

Return requests without proper proof will not be approved.

 

Return Shipping

• If the return is approved due to our error (damaged, defective, or wrong item), return shipping will be arranged or reimbursed by Nasasi Lifestyle

• If the issue is not related to a product defect or mistake from our side, return shipping costs will be borne by the customer

 

Refund Policy

• Refunds are issued only after the returned product is received and inspected

• Refunds are processed through bank transfer only

• Cash refunds are not available

• Shipping charges are non-refundable

Refund processing time is 5 to 7 working days after return approval.

 

Cash on Delivery (COD) Orders

• COD orders are not eligible for refunds in cash

• Refunds (if approved) will be processed via bank transfer only

• Advance delivery charges paid for COD orders are non-refundable

 

Order Cancellation

• Orders can be cancelled before dispatch only

• Once an order has been shipped, it cannot be cancelled

 

Refusal or Failed Delivery

If a customer refuses delivery or fails to receive the order, no refund will be issued for delivery charges, and reshipping will require advance payment.

 

Contact Information

For return or refund requests, contact us at:

Email: nasasilifestyle@gmail.com
Phone / WhatsApp: +92 333 7835582